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Review Management Checklist
Weekly checklist for monitoring, responding to, and learning from customer reviews across Google, Yelp, Facebook, and industry sites.
What's inside
- Daily 10-min check routine
- Weekly response template library
- 5-star, 4-star, 3-star, and 1-2 star reply scripts
- Owner escalation criteria
- Theme tracking template
- Cross-platform monitoring setup
- Monthly trend analysis prompts
How to use it
- 1Block 10 minutes daily for the check, 30 minutes weekly for the deep review.
- 2Respond to every review within 48 hours — including 5-stars. Silence on positive reviews is a missed opportunity.
- 3Track recurring themes monthly. If 'wait time' shows up in 5+ reviews, that's an ops fix, not a marketing one.
Why this template works
Reviews drive 90% of local purchase decisions. Most businesses respond only to negatives — but the businesses that win consistently respond to ALL reviews, fast, with personality. This checklist makes that habit sustainable instead of overwhelming.
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