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Getting reviews

How to display reviews on your website

9 min readΒ·IntermediateΒ·7 steps

What you'll learn

  • β†’Three ways to display reviews (widget, embed, manual)
  • β†’How to add Review schema for rich snippets
  • β†’Which reviews to feature where
  • β†’Legal: what you can and can't quote

Before you start

  • β–‘A website you can edit
  • β–‘An existing pool of 5+ reviews on any platform

A grid of real customer reviews on your homepage and product pages is one of the highest-ROI design changes you can make. Done right, it lifts conversion 20–40% and earns you star ratings in Google search results. Here's the full playbook.

The steps

  1. Step 01

    Pick your display method

    Option A: Embeddable widget (Trustpilot, Yotpo, Google Reviews widget) β€” easiest, pulls live data. Option B: Manual quotes with permission β€” most control. Option C: Custom build with the platform API β€” most flexible.

  2. Step 02

    Feature 3–5 reviews above the fold

    Don't bury reviews on a /testimonials page. Put them on the homepage near your CTA. Browsers scan for proof before clicking buy.

    TipUse customer photos when you can β€” face-attached reviews convert 3x better.
  3. Step 03

    Add Review schema (JSON-LD)

    Mark up reviews with schema.org Review or AggregateRating. Google may show stars in search results, lifting CTR 30%+.

    Common mistakeMarking up reviews you don't actually display on the page. Google penalizes this.
  4. Step 04

    Quote specific outcomes, not adjectives

    'Got 47 new customers in 30 days' beats 'Amazing service'. Specific, quantified reviews convert better.

  5. Step 05

    Show the source

    'Verified Google review' or a small platform logo doubles believability. Anonymous quotes look fake.

  6. Step 06

    Rotate or paginate to feel fresh

    A static testimonial from 2019 hurts trust. Show recent reviews with dates or a 'last 30 days' filter.

  7. Step 07

    Get permission for direct quotes with names

    Reviews on public platforms can be displayed, but using a customer's full name and photo without permission can violate publicity rights in some states.

Common questions

+Will displaying reviews really lift conversion?

Yes β€” most A/B tests show 10–40% conversion lift on pages with prominent social proof.

+Do I have to display bad reviews too?

If you're using a live widget, yes β€” but a 4.7 average looks more credible than a perfect 5.0.

+What's the best plugin for WordPress?

Trustindex and WP Review Slider both work well; for Shopify, look at Loox or Judge.me.

+How many reviews before I should display?

At least 5. Below that, it can hurt more than help.

+Can I use AI-generated review snippets?

Never. Misrepresentation is illegal under FTC endorsement guides.

What to do next

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