The customer text that gets 90% replies
92% reply rate. 41% rebook rate.
The exact SMS that turns one-time buyers into repeat customers.
The Steps
- 1Send it 48 hours after the visit — not the next day.
- 2Use the customer's first name and the exact thing they bought.
- 3Ask one question only — never two, never a paragraph.
- 4Always offer a perk for the answer, but never lead with it.
- 5Send between 11am and 2pm — outside that window, reply rate halves.
- 6Never use a 5-digit shortcode. Real number, real human.
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