Skip to main content

How-to · 15 minutes (plus 10-min staff briefing)

How to set up perk redemption so staff and customers both find it easy

Perk redemption is the moment of truth — if it's confusing, customers leave annoyed and staff lose time. Social Perks issues single-use codes via SMS or QR, with a configurable expiry (default 30 days). Setting up takes one decision per perk type and fits in a 10-minute staff briefing.

Before you start

  • An active Social Perks campaign
  • Your POS or checkout system (or just a calculator)
  • 5 minutes with whoever runs your front-of-house

Steps

  1. Pick the redemption channel that matches your operation

    Quick-service / counter ops: SMS code customers show on their phone. Sit-down / appointment-based: in-app QR scan from staff phone. Online-only: discount code at checkout.

  2. Set the expiry to match your business cycle

    Cafes / quick-service: 7-14 days (drives quick repeat visits). Restaurants: 30 days. Salons / gyms / monthly-cycle businesses: 60-90 days. The expiry runs from when the perk is earned, not when the campaign was created.

  3. Brief the staff on what to look for

    Staff need to know: where to enter the code (POS or just deduct manually), how to recognize a Social Perks perk vs a competitor's coupon (the code starts with SP-), and what to do if the customer can't find their SMS (look up by phone in the dashboard).

  4. Test the full flow once

    Have someone scan the QR, complete the action with their real account, claim the perk, and redeem it at checkout. End-to-end in under 5 minutes. If anything's confusing, fix it before launching to actual customers.